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Mechanism to settle doc-patient stand-off

Tiruchy THE Tiruchy unit of Indian Medical Assoc iation (IMA) has put in place a grievance redressal mechanism which would help settle disputes between patients and doctors. Put into use on a pilot basis in a few hospitals in the city, the mechanism, which is followed in Karnataka, would significantly reduce litigation

  • Trust building measures Patients/relatives should be briefed on methods, effects and importantly, the cost of treatment 
  • The status of patients in Intensive care units should be updated to relatives frequently cal fraternity and institutions.
With Consumer courts flooded with cases against hospitals and doctors, primarily involving allegations of negligence, victims are often denied timely solution. Through this grievance redressal mechanism, the IMA hopes both sides would get to explain their points clearly and arrive at ami-cable settlement in a short period of time. T N Ravisankar, State president, IMA, Tamil Nadu, said, "Though hospitals handle every patient with care, mistakes hap-pen due to negligence. Such inci-dents lead to misunderstandings between patients and the frater-nity and often end up in the courtroom." Dr Narasimha Rao, IMA legal cell, Tiruchy, said, "On a prelimi-nary basis, we can include a grievance mechanism in hospitals managed or visited by IMA members which can be expanded across all hospitals in the city."

Dr Rao mentioned a specific case handled by the redressal mechanism in Bengaluru. A cancer patient who was a mi-nor succumbed during treatment, which upset the parents. They sought redressal. During the interaction, the doctor accepted the
death was caused by his negligence and the session concluded with the mother forgiving the doctor as he was treating the child for several years. The case ended in just three hours, whereas it may have taken years if it entered the court system.
 The redressal committee consists of patients and doctors along with a neutral member, such as a medico-legal practitioner. The process includes a three-tier mechanism. The first would be to apprise patients of details, including how long it would take to deal with the issues. The second would be collecting reports from both sides and the final step would be a face-to-face interaction between the doctor and patient. Should either party be dissatisfied with the final decision, they could always seel legal recourse.
source epaper. . newindianexpress. com//c/20532259

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